Privacy Policy

Privacy Policy

1. GENERAL PROVISIONS

1.1. SIA "LEVIVA" (hereinafter - "we" or "theNail.eu") is committed to protect and respect your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

1.2. The controller of your personal data is SIA “LEVIVA”, company reg. No. 5010 3736 201, address Burtnieku 33-110, Riga, LV-1039, e-mail: info@thenail.eu.

1.3. Please read this Privacy Policy carefully to understand the purpose for which we collect and use your data and how we will use it.

1.4. The privacy policy covers the following topics:

1.4.1. The purpose of the use of your personal data;

1.4.2. cases of transfer of personal data to third parties and data that are transferred;

1.4.3. Term of storage of your personal data;

1.4.4. marketing communications;

1.4.5. Your rights;

1.4.6. use of cookies;

1.4.7. processing of children's personal data;

1.4.8. Changes to the Privacy Policy;

1.4.9. ways to contact us.

1.5. When you visit our website for the first time, we will ask you to confirm that you agree to the use of cookies in accordance with the terms set out in this Privacy Policy.

 

2. HOW WE USE YOUR PERSONAL DATA

How do we use data?

Goals. Why do we use them?

2.1. Your name, payer's address, delivery address and contact information

(Your email address, phone number, Facebook account)

By contacting the telephone number provided by you during the order submission, when you order the product and enter your data, but you do not make the payment.

 

Such communication data for this purpose is stored for no longer than 1 (one) year from the end of communication with you.

This is necessary in order to be able to use the telephone number you have provided in order to contact you and help you complete the payment process and provide advice on any issues that may arise. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. You can at any time object to the use of the following data by contacting us by e-mail: info@thenail.eu or by talking to our staff.

By delivering your purchased goods to the payer's and / or delivery address specified by you, preparing an order for receipt at the place of delivery of goods and issuing an invoice.

 

We will store your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction.

This is necessary in order to be able to fulfill your contractual obligations to you. We will not be able to send you or provide the opportunity to receive the ordered goods if you do not provide your name, address and contact information.

By sending you information about our new products and services by e-mail, by SMS, Facebook and Gmail platforms or by regular mail, by calling the phone number provided by you.

 

We will store your data for this purpose for a maximum of 1 (one) year from the date of receipt of your consent or until you withdraw this consent.

In this way, we try to keep you up to date with all the latest information. We provide this information only with your consent.

You can withdraw your consent to such use of your data at any time by contacting us at info@thenail.eu or by using the withdrawal link available to you in the email notification or by talking to our staff.

By sending SMS, emails or notifications in the application related to our services, such as the latest information about orders and surveys to assess the quality of services.

 

Your data is stored for this purpose for no longer than 2 (two) years from the end of communication with you.

This is necessary in order to be able to fulfill your contractual obligations to you (to know that the ordered goods will be delivered). We conduct surveys to assess the quality of our services in order to improve the quality of our services in our legitimate interests. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

Organizing competitions.

 

Your data for this purpose is stored for no longer than 2 (two) years from the end of the competition, but in case of winning prizes - for no longer than 10 (ten) years from the award ceremony.

This is necessary to be able to fulfill your contractual obligations to you; if we cannot use your data, you will not be able to participate in the competition and win. In the event of a prize, we process personal data to meet the requirements of the law applicable to us.

To identify you when you place an order over the phone.

 

Such communication data for this purpose is stored for no longer than 1 (one) year from the date of delivery of the order.

This is required in order to process your order placed over the phone.

On fraud prevention and detection.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.2. Information about your interests, place of residence, gender and date of birth

To find out your real age.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

This is to ensure that the services provided on our website are used only by persons over the age of 16.



Applying customer segmentation strategy and providing you with personalized offers.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

In this way we will try to better satisfy your interests. With your consent, only direct marketing offers tailored to you will be sent to you. You can withdraw your consent to such use of your data at any time by contacting us at info@thenail.eu or by using the withdrawal link available to you in the email notification or by talking to our staff.

By sending you e-mail surveys to evaluate the quality of services.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

It is necessary to conduct surveys to assess the quality of services. This helps us to improve the quality of our services. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

2.3. Your payment information

Accepting and refunding money.

 

We will store your data for this purpose for no longer than 10 (ten) years from the date of operations.

This is necessary in order to be able to fulfill your contractual obligations to you.

On fraud prevention and detection.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.4. History of your communication with us

(Information you provide, such as by phone (recording of a phone call or voice message left when you call our customer service line or when you are called by our staff) or via email)

Providing services and assistance to ensure equal and good quality service and protect our interests.

 

Such communication data for this purpose is stored for no longer than 2 (two) years from the end of the communication.

This is necessary in order to be able to fulfill your contractual obligations to you and to have evidence in the event of a dispute over the quality of services and / or the fulfillment of your contractual obligations. Also to provide you with the highest level of service.

2.5. Purchase and activity history

(Your purchases, items viewed, items stored in your cart, and your activities via email, website, and applications)

Selling you goods.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

We will store information about the goods you are viewing for 30 (thirty) days.

This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).

Sniedzot pakalpojumus un palīdzību, kā arī kārtojot naudas atmaksas jautājumus.

Jūsu datus šim mērķim uzglabāsim ne ilgāk par 2 (diviem) gadiem no Jūsu pēdējās pieslēgšanās savam kontam dienas vai no pēdējā darījuma veikšanas dienas (ņemot vērā to, kurš datums būs vēlāks).

This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).

Sending emails about the left shopping cart.

 

We will store your data for this purpose for no longer than 90 (ninety) days from the date of your last connection to your account or until you cancel such e-mails.

This is necessary to be able to remind you that an item has been left in your shopping cart. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. At the bottom of each email, you'll find reply and settings management features.

You can opt out of the use of such your data at any time by contacting us by e-mail info@thenail.eu or by using the revocation link in the notification sent to you by e-mail or by talking to our staff.

Providing personalized direct marketing offers.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

In this way, we try to meet your needs, reflect your interests and provide the highest level of service. At the bottom of each newsletter you will find answers and settings management features.

You may withdraw your consent to such use of your data at any time by contacting us by e-mail info@thenail.eu or by using the withdrawal link in the notification sent to you by e-mail or by talking to our staff.

By sending you e-mail surveys to evaluate the quality of services.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or until you cancel the receipt of the questionnaire.

Surveys to assess the quality of services. We need this to improve the quality of service in the legitimate interests of the company. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

2.6. Information about your device

Information you provide to us when you browse our website and use our application, including Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and application.

To optimize your applications and website, and to set default options for you.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we try to ensure the most enjoyable shopping experience possible.

To protect your website and applications.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.7. Information you receive when you connect with Google and Facebook

To make it easier for you to connect to our website and applications when you connect with Google and Facebook, we will receive the necessary login information from these service providers.

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we will provide more convenient conditions for using our online store and purchasing the goods you like.

2.8. Information that is processed when you use our application

To make shopping faster and easier on our website, find a customer support department faster.

 

For this purpose, we will process your personal data as described above in this Privacy Policy, as well as process information related to the operation and use of the applications. We will process your location data if you give permission for such processing of personal data. You can always revoke an application's permission to retrieve your personal information by using your device's program settings or by deleting it.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we will provide more convenient conditions for purchasing the online store theNail.eu and your selected goods.

2.9. Loyalty card and loyalty program information

To provide an opportunity to participate in the loyalty program.

 

We will store loyalty cards, loyalty programs and other data for this purpose no longer than until the expiration of the loyalty card or the end of your participation in the loyalty program.

We want you to take advantage of the loyalty program. By participating in the loyalty program, you can buy goods at better prices, as well as accumulate loyalty points and later use them to make purchases in the store, and use other benefits provided by the loyalty program.

We will process personal data with your consent, which you can revoke at any time by contacting us by e-mail: info@thenail.eu.

 

2.10. We use your personal data for the purposes set out in this Privacy Policy and in cases where legal claims must be enforced or defended. For this reason, we process your personal data on the basis of a legitimate interest in order to protect and ensure the rights of you, you and others.

2.11. We may also process your personal data if it is necessary to fulfill our obligations or to protect the vital interests of you or another individual.

 

3. WHAT PERSONAL DATA ARE TRANSFERRED TO THIRD PARTIES

3.1. We want to gain and maintain your trust, so we will only disclose your personal information in significant cases.

3.2. We may transfer your personal data to the following categories of data recipients:

3.2.1. We disclose your personal information to any company in our group (including our subsidiaries and our parent company, as well as all its subsidiaries);

3.2.2. We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of raising, enforcing and defending legal claims;

3.2.3. Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the execution of payment transactions, refunds and review of complaints;

3.2.4. For the purpose of providing specific services, we may transfer your personal data to other service providers, such as website hosting service providers, courier services, server and maintenance service providers, e-mail service providers, newsletter, survey and data protection officer service providers.

3.3. We will only engage service providers who have put in place / undertake to put in place appropriate technical and organizational measures that will ensure an appropriate level of security of data processing commensurate with the risk of violation of the rights and freedoms of individuals whose data will be processed under the processing will comply with the requirements of the General Data Protection Regulation.

3.4. We may transfer your personal data not only in the cases specified above, but also in fulfillment of our legal obligations, as well as if there is a need to protect the interests of you or other persons. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide us with marketing services.

3.5. The recipients of the data specified in this Chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements of the General Data Protection Regulation.

4. HOW LONG WE STORE YOUR PERSONAL DATA

4.1. In all cases, we protect your personal data for no longer than is necessary to achieve specific purposes. You can find more information about the terms of storage of personal data in the "How we use your personal data" section of this Privacy Policy.

 

5. MARKETING STATEMENTS

5.1. With your consent by e-mail, SMS, calling the phone number provided by you, we will provide you with marketing announcements so that you can find out our news and be able to get acquainted with our products and find them.

5.3. You can opt out of direct marketing communications sent by theNail.eu at any time. You can do this:

5.3.1. by contacting us by e-mail: info@thenail.eu or by using the withdrawal link in the notification sent to you by e-mail or during negotiations with our employees;

5.3.2. contacting our.

5.4. By opting out of direct marketing notifications, we will reset your personal data processing settings so that direct marketing notifications are no longer provided to you.

5.5. Please note that the online store www.theNail.eu is a single network of various interconnected services, so the processing of personal data processed in our systems can take several days. Therefore, for some time while your request to opt out of marketing communications is fulfilled, you may receive those communications.

5.6. By opting out of direct marketing communications, we will continue to provide you with information about the services you have ordered (for example, the latest order information).

 

6. YOUR RIGHTS

6.1. This section of the Privacy Policy discusses your rights under data protection law. Some rights cover many aspects, so we only look at the main ones in this Privacy Policy. We recommend that you consult the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about this right.

6.2. You have the following personal data protection rights:

6.2.1. the right to receive information regarding the processing of personal data;

6.2.2. the right to access our personal data that we store;

6.2.3. the right to request the correction of your personal data that we store (you can correct most of them);

6.2.4. the right to ask us to delete your personal data ("right to be forgotten");

6.2.5. the right to restrict the processing of your personal data;

6.2.6. the right not to consent to the processing of your personal data;

6.2.7. the right not to consent to the processing of your personal data for direct marketing purposes;

6.2.8. the right to data transfer;

6.2.9. the right to withdraw consent for the processing of your personal data;

6.2.10. the right to lodge a complaint with the supervisory authority;

6.3. If you want to exercise your rights, or if you have questions about the processing of personal data or the exercise of rights, please contact us by e-mail: info@thenail.eu

6.4. The right to receive information on the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can always find it in this Privacy Policy or get it by emailing info@thenail.eu.

6.5. The right to access our personal data that we process. You have the right to receive confirmation from us as to whether we process your personal data. When we process your personal data, you have the right to get acquainted with the personal data to be processed and information about their processing, for example, the purpose of personal data processing, categories of personal data, recipients of personal data, etc. c. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right in cases where it may adversely affect the rights and freedoms of others.

6.6. We have the right to refuse to provide the data you process if the law specifies the circumstances in which personal data will not be provided.

6.7. The right to request the correction of your personal data, which we store. You have the right to correct any inaccurate personal data and, taking into account the purposes of the processing, to supplement any incomplete personal data.

6.8. The right to delete your personal data. This right may be exercised if: (i) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the processing of personal data for the legitimate interests of us or a third party; (iv) personal data is processed for direct marketing purposes; (v) personal data have been processed unlawfully; (vi) personal data must be deleted in accordance with the requirements of applicable law. Please note that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the personal data processed are necessary in order to: (i) exercise freedom of expression and information; (ii) exercise our legal obligations; or (iii) raise, enforce or defend legal claims.

6.9. The right to restrict the processing of your data. This right may be exercised in the following cases: (i) you challenge the accuracy of personal data; (ii) personal data is processed unlawfully, but you do not want it deleted; (iii) personal data is no longer required for the purposes of our processing, but you request it in connection with legal proceedings, enforcement or defense, or (iv) you do not consent to the processing being based on our or our third party's legitimate interests until further notice. the grounds for your disagreement have been verified. By restricting the processing of personal data, we may continue to store your personal data, but will not continue to process it, except: (i) with your consent; (ii) in connection with the bringing, enforcement and defense of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) in the overriding public interest.

6.10. You have the right to object to the processing of your personal data. You may exercise this right for any purpose related to your particular situation, but only to the extent that we use the data in connection with our or a third party's legitimate interests. If you object, we will not continue to process personal data unless we can prove that the data is being processed for compelling legitimate reasons beyond your interests, rights and freedoms, or to bring, pursue and protect claims and / or legal proceedings. requirements.

6.11. You have the right not to consent to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree, we will no longer process your personal data for these purposes.

6.12. The right to data portability You can exercise this right in cases when we process your personal data by authorized means (computers, etc.) and the legal basis for the processing of personal data is:

6.12.1. Your consent, or

6.12.2. performance of the contract or actions taken at your request prior to the conclusion of the contract.

6.13. Right to withdraw consent for the processing of your personal data. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw the consent at any time. Withdrawal of consent will not affect the lawfulness of the data processing during the period leading up to the withdrawal.

6.14. Right to lodge a complaint with the supervisory authority. If you believe that we are violating personal data protection legislation by processing your personal data, you have the right to submit a complaint to the State Data Protection Inspectorate, located at 11 / 13-15 Blaumaņa Street, Riga, LV-10312, https: // www. dvi.gov.lv/lv/. In all cases, please contact us before making a complaint so that we can work together to find a suitable solution.

7. HOW TO USE COOKIES

7.1. We use cookies on our website, as in many others. These are small data files that are stored on your computer, which helps us deliver content faster and more reliably. When you visit or use our sites, or use our services, applications, tools, or notification channels, we or our authorized service providers may use cookies to help us serve you better, faster, and more reliably, as well as for promotional purposes.

7.2. Cookies do not usually contain any information that could directly identify the user's identity, but your personal information that we process may be related to the use of your computer or other equipment, including browsing websites and other information obtained and stored through cookies.

7.3. There are two ways to manage your cookies:

7.3.1. External sources;

7.3.2. Browser settings.

7.4. Third Party Websites

7.4.1. We may work with third parties (commonly referred to as service providers) who, with our permission, have the ability to place third party cookies on websites or in the provision of our services in places, applications and tools. These service providers help us to serve you better, faster and more reliably.

7.4.2. Please note that third-party cookies are subject to a third-party privacy policy, so we take no responsibility for the privacy practices of third-party cookies.

 

8. PROCESSING OF PERSONAL DATA OF CHILDREN

8.1. The services provided on our website are intended only for persons over 16 years of age. Certain loyalty programs or contest conditions may provide for a different, higher, minimum age limit for participants.

8.2. If we have reasonable doubt that we are processing data of individuals who are younger than those specified in this section, we will delete that personal data from the databases.

 

9. CHANGES TO PRIVACY POLICY

9.1. We may periodically change this Privacy Policy to reflect how we process your personal information.

9.2. We will notify you of any significant changes to the Website or other appropriate means of communication, such as by email, so that you may review the changes before continuing to use our website.

 

10. HOW TO CONTACT US

10.1. We always want to listen to our customers' feedback and are ready to answer any questions that may arise.

10.2. Do not hesitate to contact us if:

10.2.1. have any questions or comments regarding this Privacy Policy;

10.2.2. you want us to stop using your personal data;

10.2.3. you wish to exercise your rights under this Privacy Policy or file a complaint.

10.3. You can contact our data protection officer by email at info@thenail.eu

 

 

Updated: 25-12-2020

Cookies from service providers

We use Google Analytics services to analyze how you use our website. You can learn more about Google's privacy policy here.

 

 

For more information about how you can access, manage, or delete information associated with your Google Account, see "Transparency and Choice."

 

We allow the following trusted companies that comply with VDAR to use cookies or similar technologies to provide advertising or research services:

• Our website uses Google Analytics to understand how visitors use the content of the website. If you do not want your browser to use Analytics, you can install the Google Analytics Browser Add-on. To learn more about Google Analytics and privacy, click here.

• We use the Google Partners advertising system for direct marketing purposes. This helps us show you relevant offers. You can change these settings here. To learn more about Google's ads and privacy policy, click here.

• For direct marketing purposes, we are entitled to use the Facebook advertising platform, which, according to the cookies collected, helps us to better identify the needs of the buyer. To learn more about Facebook's privacy policy, click here. You can also click here to change your ad settings on the Facebook platform.

• For direct marketing purposes, we are entitled to use the RTB House advertising platform, which helps us to better identify the customer's needs according to the cookies collected. To learn more about RTB House's privacy policy, click here. You can also change your ad settings on the RTB House platform by clicking here.

• For direct marketing purposes, we are entitled to use the Adform advertising platform, which, based on the cookies collected, helps us to better identify the customer's needs. To learn more about Adform's privacy policy, click here.

• We are entitled to use the Hot Jar to optimize the customer experience on the website. To learn more about this privacy policy, click here.

 

How you can manage cookies

Most browsers allow users to opt out or delete cookies. Actions may vary depending on the browser and version. Here's up-to-date information on how to block or delete cookies on service provider websites like Chrome; Firefox; Internet Explorer and Safari.

Please note that deleting or disabling cookies may affect your experience, and you may not be able to take advantage of certain benefits of our website.Privacy Policy

1. GENERAL PROVISIONS

1.1. SIA "LEVIVA" (hereinafter - "we" or "theNail.eu") is committed to protect and respect your privacy. We make every effort to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation).

1.2. The controller of your personal data is SIA “LEVIVA”, company reg. No. 5010 3736 201, address Burtnieku 33-110, Riga, LV-1039, e-mail: info@thenail.eu.

1.3. Please read this Privacy Policy carefully to understand the purpose for which we collect and use your data and how we will use it.

1.4. The privacy policy covers the following topics:

1.4.1. The purpose of the use of your personal data;

1.4.2. cases of transfer of personal data to third parties and data that are transferred;

1.4.3. Term of storage of your personal data;

1.4.4. marketing communications;

1.4.5. Your rights;

1.4.6. use of cookies;

1.4.7. processing of children's personal data;

1.4.8. Changes to the Privacy Policy;

1.4.9. ways to contact us.

1.5. When you visit our website for the first time, we will ask you to confirm that you agree to the use of cookies in accordance with the terms set out in this Privacy Policy.

 

2. HOW WE USE YOUR PERSONAL DATA

How do we use data?

Goals. Why do we use them?

2.1. Your name, payer's address, delivery address and contact information

(Your email address, phone number, Facebook account)

By contacting the telephone number provided by you during the order submission, when you order the product and enter your data, but you do not make the payment.

 

Such communication data for this purpose is stored for no longer than 1 (one) year from the end of communication with you.

This is necessary in order to be able to use the telephone number you have provided in order to contact you and help you complete the payment process and provide advice on any issues that may arise. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. You can at any time object to the use of the following data by contacting us by e-mail: info@thenail.eu or by talking to our staff.

By delivering your purchased goods to the payer's and / or delivery address specified by you, preparing an order for receipt at the place of delivery of goods and issuing an invoice.

 

We will store your data for this purpose for no longer than 10 (ten) years from the date of execution of the transaction.

This is necessary in order to be able to fulfill your contractual obligations to you. We will not be able to send you or provide the opportunity to receive the ordered goods if you do not provide your name, address and contact information.

By sending you information about our new products and services by e-mail, by SMS, Facebook and Gmail platforms or by regular mail, by calling the phone number provided by you.

 

We will store your data for this purpose for a maximum of 1 (one) year from the date of receipt of your consent or until you withdraw this consent.

In this way, we try to keep you up to date with all the latest information. We provide this information only with your consent.

You can withdraw your consent to such use of your data at any time by contacting us at info@thenail.eu or by using the withdrawal link available to you in the email notification or by talking to our staff.

By sending SMS, emails or notifications in the application related to our services, such as the latest information about orders and surveys to assess the quality of services.

 

Your data is stored for this purpose for no longer than 2 (two) years from the end of communication with you.

This is necessary in order to be able to fulfill your contractual obligations to you (to know that the ordered goods will be delivered). We conduct surveys to assess the quality of our services in order to improve the quality of our services in our legitimate interests. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

Organizing competitions.

 

Your data for this purpose is stored for no longer than 2 (two) years from the end of the competition, but in case of winning prizes - for no longer than 10 (ten) years from the award ceremony.

This is necessary to be able to fulfill your contractual obligations to you; if we cannot use your data, you will not be able to participate in the competition and win. In the event of a prize, we process personal data to meet the requirements of the law applicable to us.

To identify you when you place an order over the phone.

 

Such communication data for this purpose is stored for no longer than 1 (one) year from the date of delivery of the order.

This is required in order to process your order placed over the phone.

On fraud prevention and detection.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.2. Information about your interests, place of residence, gender and date of birth

To find out your real age.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

This is to ensure that the services provided on our website are used only by persons over the age of 16.



Applying customer segmentation strategy and providing you with personalized offers.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

In this way we will try to better satisfy your interests. With your consent, only direct marketing offers tailored to you will be sent to you. You can withdraw your consent to such use of your data at any time by contacting us at info@thenail.eu or by using the withdrawal link available to you in the email notification or by talking to our staff.

By sending you e-mail surveys to evaluate the quality of services.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

It is necessary to conduct surveys to assess the quality of services. This helps us to improve the quality of our services. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

2.3. Your payment information

Accepting and refunding money.

 

We will store your data for this purpose for no longer than 10 (ten) years from the date of operations.

This is necessary in order to be able to fulfill your contractual obligations to you.

On fraud prevention and detection.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.4. History of your communication with us

(Information you provide, such as by phone (recording of a phone call or voice message left when you call our customer service line or when you are called by our staff) or via email)

Providing services and assistance to ensure equal and good quality service and protect our interests.

 

Such communication data for this purpose is stored for no longer than 2 (two) years from the end of the communication.

This is necessary in order to be able to fulfill your contractual obligations to you and to have evidence in the event of a dispute over the quality of services and / or the fulfillment of your contractual obligations. Also to provide you with the highest level of service.

2.5. Purchase and activity history

(Your purchases, items viewed, items stored in your cart, and your activities via email, website, and applications)

Selling you goods.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

We will store information about the goods you are viewing for 30 (thirty) days.

This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).

Sniedzot pakalpojumus un palīdzību, kā arī kārtojot naudas atmaksas jautājumus.

Jūsu datus šim mērķim uzglabāsim ne ilgāk par 2 (diviem) gadiem no Jūsu pēdējās pieslēgšanās savam kontam dienas vai no pēdējā darījuma veikšanas dienas (ņemot vērā to, kurš datums būs vēlāks).

This is necessary to be able to fulfill our contractual obligations to you (for this purpose we only use your purchase history).

Sending emails about the left shopping cart.

 

We will store your data for this purpose for no longer than 90 (ninety) days from the date of your last connection to your account or until you cancel such e-mails.

This is necessary to be able to remind you that an item has been left in your shopping cart. In this way, we try to provide high-quality services that meet your wishes, in accordance with our legitimate interests, providing you with the opportunity to purchase the goods you need. At the bottom of each email, you'll find reply and settings management features.

You can opt out of the use of such your data at any time by contacting us by e-mail info@thenail.eu or by using the revocation link in the notification sent to you by e-mail or by talking to our staff.

Providing personalized direct marketing offers.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of receipt of your consent or until you withdraw this consent.

In this way, we try to meet your needs, reflect your interests and provide the highest level of service. At the bottom of each newsletter you will find answers and settings management features.

You may withdraw your consent to such use of your data at any time by contacting us by e-mail info@thenail.eu or by using the withdrawal link in the notification sent to you by e-mail or by talking to our staff.

By sending you e-mail surveys to evaluate the quality of services.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or until you cancel the receipt of the questionnaire.

Surveys to assess the quality of services. We need this to improve the quality of service in the legitimate interests of the company. You can unsubscribe from such surveys at any time by contacting us by e-mail info@thenail.eu or by clicking on the unsubscribe link in the e-mail or by talking to our staff.

2.6. Information about your device

Information you provide to us when you browse our website and use our application, including Internet Protocol (IP) address and device type, screen resolution and (if you choose to share information with us) your location data, as well as information about how you use our website and application.

To optimize your applications and website, and to set default options for you.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we try to ensure the most enjoyable shopping experience possible.

To protect your website and applications.

 

We will store your data for this purpose for a maximum of 2 (two) years from the date of your last connection to your account or for a maximum of 10 (ten) years from the date of the transaction (whichever is later).

This is necessary to prevent fraud and detect fraud to protect you and theNail.eu.

2.7. Information you receive when you connect with Google and Facebook

To make it easier for you to connect to our website and applications when you connect with Google and Facebook, we will receive the necessary login information from these service providers.

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we will provide more convenient conditions for using our online store and purchasing the goods you like.

2.8. Information that is processed when you use our application

To make shopping faster and easier on our website, find a customer support department faster.

 

For this purpose, we will process your personal data as described above in this Privacy Policy, as well as process information related to the operation and use of the applications. We will process your location data if you give permission for such processing of personal data. You can always revoke an application's permission to retrieve your personal information by using your device's program settings or by deleting it.

 

We will store your data for this purpose for no longer than 2 (two) years from the date of your last connection to your account or from the date of the last transaction (whichever is later).

In this way, we will provide more convenient conditions for purchasing the online store theNail.eu and your selected goods.

2.9. Loyalty card and loyalty program information

To provide an opportunity to participate in the loyalty program.

 

We will store loyalty cards, loyalty programs and other data for this purpose no longer than until the expiration of the loyalty card or the end of your participation in the loyalty program.

We want you to take advantage of the loyalty program. By participating in the loyalty program, you can buy goods at better prices, as well as accumulate loyalty points and later use them to make purchases in the store, and use other benefits provided by the loyalty program.

We will process personal data with your consent, which you can revoke at any time by contacting us by e-mail: info@thenail.eu.

 

2.10. We use your personal data for the purposes set out in this Privacy Policy and in cases where legal claims must be enforced or defended. For this reason, we process your personal data on the basis of a legitimate interest in order to protect and ensure the rights of you, you and others.

2.11. We may also process your personal data if it is necessary to fulfill our obligations or to protect the vital interests of you or another individual.

 

3. WHAT PERSONAL DATA ARE TRANSFERRED TO THIRD PARTIES

3.1. We want to gain and maintain your trust, so we will only disclose your personal information in significant cases.

3.2. We may transfer your personal data to the following categories of data recipients:

3.2.1. We disclose your personal information to any company in our group (including our subsidiaries and our parent company, as well as all its subsidiaries);

3.2.2. We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of raising, enforcing and defending legal claims;

3.2.3. Financial transactions related to the purchase of goods on the website can be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the execution of payment transactions, refunds and review of complaints;

3.2.4. For the purpose of providing specific services, we may transfer your personal data to other service providers, such as website hosting service providers, courier services, server and maintenance service providers, e-mail service providers, newsletter, survey and data protection officer service providers.

3.3. We will only engage service providers who have put in place / undertake to put in place appropriate technical and organizational measures that will ensure an appropriate level of security of data processing commensurate with the risk of violation of the rights and freedoms of individuals whose data will be processed under the processing will comply with the requirements of the General Data Protection Regulation.

3.4. We may transfer your personal data not only in the cases specified above, but also in fulfillment of our legal obligations, as well as if there is a need to protect the interests of you or other persons. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide us with marketing services.

3.5. The recipients of the data specified in this Chapter may also be located outside the borders of the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements of the General Data Protection Regulation.

4. HOW LONG WE STORE YOUR PERSONAL DATA

4.1. In all cases, we protect your personal data for no longer than is necessary to achieve specific purposes. You can find more information about the terms of storage of personal data in the "How we use your personal data" section of this Privacy Policy.

 

5. MARKETING STATEMENTS

5.1. With your consent by e-mail, SMS, calling the phone number provided by you, we will provide you with marketing announcements so that you can find out our news and be able to get acquainted with our products and find them.

5.3. You can opt out of direct marketing communications sent by theNail.eu at any time. You can do this:

5.3.1. by contacting us by e-mail: info@thenail.eu or by using the withdrawal link in the notification sent to you by e-mail or during negotiations with our employees;

5.3.2. contacting our.

5.4. By opting out of direct marketing notifications, we will reset your personal data processing settings so that direct marketing notifications are no longer provided to you.

5.5. Please note that the online store www.theNail.eu is a single network of various interconnected services, so the processing of personal data processed in our systems can take several days. Therefore, for some time while your request to opt out of marketing communications is fulfilled, you may receive those communications.

5.6. By opting out of direct marketing communications, we will continue to provide you with information about the services you have ordered (for example, the latest order information).

 

6. YOUR RIGHTS

6.1. This section of the Privacy Policy discusses your rights under data protection law. Some rights cover many aspects, so we only look at the main ones in this Privacy Policy. We recommend that you consult the relevant legislation and the guidelines of the supervisory authorities in order to know all the information about this right.

6.2. You have the following personal data protection rights:

6.2.1. the right to receive information regarding the processing of personal data;

6.2.2. the right to access our personal data that we store;

6.2.3. the right to request the correction of your personal data that we store (you can correct most of them);

6.2.4. the right to ask us to delete your personal data ("right to be forgotten");

6.2.5. the right to restrict the processing of your personal data;

6.2.6. the right not to consent to the processing of your personal data;

6.2.7. the right not to consent to the processing of your personal data for direct marketing purposes;

6.2.8. the right to data transfer;

6.2.9. the right to withdraw consent for the processing of your personal data;

6.2.10. the right to lodge a complaint with the supervisory authority;

6.3. If you want to exercise your rights, or if you have questions about the processing of personal data or the exercise of rights, please contact us by e-mail: info@thenail.eu

6.4. The right to receive information on the processing of personal data. We provide information about the processing of your personal data at the time of data collection. You can always find it in this Privacy Policy or get it by emailing info@thenail.eu.

6.5. The right to access our personal data that we process. You have the right to receive confirmation from us as to whether we process your personal data. When we process your personal data, you have the right to get acquainted with the personal data to be processed and information about their processing, for example, the purpose of personal data processing, categories of personal data, recipients of personal data, etc. c. We will provide you with a copy of your personal data. You have the right to receive your personal data in a systematic, commonly used and computer-readable format. However, you cannot exercise this right in cases where it may adversely affect the rights and freedoms of others.

6.6. We have the right to refuse to provide the data you process if the law specifies the circumstances in which personal data will not be provided.

6.7. The right to request the correction of your personal data, which we store. You have the right to correct any inaccurate personal data and, taking into account the purposes of the processing, to supplement any incomplete personal data.

6.8. The right to delete your personal data. This right may be exercised if: (i) the personal data are no longer necessary for the purposes for which they were collected or otherwise processed; (ii) you withdraw your consent and there is no other legal basis for processing the data; (iii) you do not consent to the processing of personal data for the legitimate interests of us or a third party; (iv) personal data is processed for direct marketing purposes; (v) personal data have been processed unlawfully; (vi) personal data must be deleted in accordance with the requirements of applicable law. Please note that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the personal data processed are necessary in order to: (i) exercise freedom of expression and information; (ii) exercise our legal obligations; or (iii) raise, enforce or defend legal claims.

6.9. The right to restrict the processing of your data. This right may be exercised in the following cases: (i) you challenge the accuracy of personal data; (ii) personal data is processed unlawfully, but you do not want it deleted; (iii) personal data is no longer required for the purposes of our processing, but you request it in connection with legal proceedings, enforcement or defense, or (iv) you do not consent to the processing being based on our or our third party's legitimate interests until further notice. the grounds for your disagreement have been verified. By restricting the processing of personal data, we may continue to store your personal data, but will not continue to process it, except: (i) with your consent; (ii) in connection with the bringing, enforcement and defense of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) in the overriding public interest.

6.10. You have the right to object to the processing of your personal data. You may exercise this right for any purpose related to your particular situation, but only to the extent that we use the data in connection with our or a third party's legitimate interests. If you object, we will not continue to process personal data unless we can prove that the data is being processed for compelling legitimate reasons beyond your interests, rights and freedoms, or to bring, pursue and protect claims and / or legal proceedings. requirements.

6.11. You have the right not to consent to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not agree, we will no longer process your personal data for these purposes.

6.12. The right to data portability You can exercise this right in cases when we process your personal data by authorized means (computers, etc.) and the legal basis for the processing of personal data is:

6.12.1. Your consent, or

6.12.2. performance of the contract or actions taken at your request prior to the conclusion of the contract.

6.13. Right to withdraw consent for the processing of your personal data. In cases where the legal basis for the processing of your personal data is consent, you have the right to withdraw the consent at any time. Withdrawal of consent will not affect the lawfulness of the data processing during the period leading up to the withdrawal.

6.14. Right to lodge a complaint with the supervisory authority. If you believe that we are violating personal data protection legislation by processing your personal data, you have the right to submit a complaint to the State Data Protection Inspectorate, located at 11 / 13-15 Blaumaņa Street, Riga, LV-10312, https: // www. dvi.gov.lv/lv/. In all cases, please contact us before making a complaint so that we can work together to find a suitable solution.

7. HOW TO USE COOKIES

7.1. We use cookies on our website, as in many others. These are small data files that are stored on your computer, which helps us deliver content faster and more reliably. When you visit or use our sites, or use our services, applications, tools, or notification channels, we or our authorized service providers may use cookies to help us serve you better, faster, and more reliably, as well as for promotional purposes.

7.2. Cookies do not usually contain any information that could directly identify the user's identity, but your personal information that we process may be related to the use of your computer or other equipment, including browsing websites and other information obtained and stored through cookies.

7.3. There are two ways to manage your cookies:

7.3.1. External sources;

7.3.2. Browser settings.

7.4. Third Party Websites

7.4.1. We may work with third parties (commonly referred to as service providers) who, with our permission, have the ability to place third party cookies on websites or in the provision of our services in places, applications and tools. These service providers help us to serve you better, faster and more reliably.

7.4.2. Please note that third-party cookies are subject to a third-party privacy policy, so we take no responsibility for the privacy practices of third-party cookies.

 

8. PROCESSING OF PERSONAL DATA OF CHILDREN

8.1. The services provided on our website are intended only for persons over 16 years of age. Certain loyalty programs or contest conditions may provide for a different, higher, minimum age limit for participants.

8.2. If we have reasonable doubt that we are processing data of individuals who are younger than those specified in this section, we will delete that personal data from the databases.

 

9. CHANGES TO PRIVACY POLICY

9.1. We may periodically change this Privacy Policy to reflect how we process your personal information.

9.2. We will notify you of any significant changes to the Website or other appropriate means of communication, such as by email, so that you may review the changes before continuing to use our website.

 

10. HOW TO CONTACT US

10.1. We always want to listen to our customers' feedback and are ready to answer any questions that may arise.

10.2. Do not hesitate to contact us if:

10.2.1. have any questions or comments regarding this Privacy Policy;

10.2.2. you want us to stop using your personal data;

10.2.3. you wish to exercise your rights under this Privacy Policy or file a complaint.

10.3. You can contact our data protection officer by email at info@thenail.eu

 

 

Updated: 25-12-2020

Cookies from service providers

We use Google Analytics services to analyze how you use our website. You can learn more about Google's privacy policy here.

 

 

For more information about how you can access, manage, or delete information associated with your Google Account, see "Transparency and Choice."

 

We allow the following trusted companies that comply with VDAR to use cookies or similar technologies to provide advertising or research services:

• Our website uses Google Analytics to understand how visitors use the content of the website. If you do not want your browser to use Analytics, you can install the Google Analytics Browser Add-on. To learn more about Google Analytics and privacy, click here.

• We use the Google Partners advertising system for direct marketing purposes. This helps us show you relevant offers. You can change these settings here. To learn more about Google's ads and privacy policy, click here.

• For direct marketing purposes, we are entitled to use the Facebook advertising platform, which, according to the cookies collected, helps us to better identify the needs of the buyer. To learn more about Facebook's privacy policy, click here. You can also click here to change your ad settings on the Facebook platform.

• For direct marketing purposes, we are entitled to use the RTB House advertising platform, which helps us to better identify the customer's needs according to the cookies collected. To learn more about RTB House's privacy policy, click here. You can also change your ad settings on the RTB House platform by clicking here.

• For direct marketing purposes, we are entitled to use the Adform advertising platform, which, based on the cookies collected, helps us to better identify the customer's needs. To learn more about Adform's privacy policy, click here.

• We are entitled to use the Hot Jar to optimize the customer experience on the website. To learn more about this privacy policy, click here.

 

How you can manage cookies

Most browsers allow users to opt out or delete cookies. Actions may vary depending on the browser and version. Here's up-to-date information on how to block or delete cookies on service provider websites like Chrome; Firefox; Internet Explorer and Safari.

Please note that deleting or disabling cookies may affect your experience, and you may not be able to take advantage of certain benefits of our website.